Purchasing a product on our website Swadeshi Mall is quick and easy:

1. Browse the products and select the item you want to buy.

2. Click on “Add to Cart.”

3. Once added, go to your Cart and review your order.

4. Click “Proceed to Checkout.”

5. Enter your name, address, phone number, and other required details.

6. Choose your payment method (Online Payment or Cash on Delivery, if available).

7. Finally, click “Place Order.”

You will receive an order confirmation message immediately after placing your order.

We’re sorry for the inconvenience. Your receipt or login details are usually sent immediately after your order, but sometimes the email may take a few minutes to arrive.

Please check the following:

1. Check your Spam / Junk / Promotions folder
   Sometimes emails mistakenly go there.

2. Verify the email address you entered
   If there was a typing error, you may not receive the email.

3. Wait for 5–10 minutes
   Occasionally, there may be a temporary delay from the email service provider.

4. Still not received?
   No worries. Just contact us with your registered email or phone number. We will resend your receipt or login details immediately.

📩 Support Email: support@swadeshimall.in
📞 Customer Care: +91 9687780789

There are a few common reasons why you may not be able to log in. Please try the steps below:

1. Incorrect Email or Password
   Make sure you are entering the correct email and password. Passwords are case-sensitive, so check for capital letters or typing mistakes.

2. Forgot Your Password?
   Click on the “Lost your password?” link on the login page.
   Enter your registered email, and you will receive a password reset link.

3. Didn’t Receive the Reset Email?
   Check your Spam / Junk folder.
   If still not found, ensure you are using the correct registered email address.

4. Account Not Created Yet
   If you have not created an account before, please register using the same email you want to use.

5. Too Many Failed Attempts
   For security reasons, your account may get temporarily locked after multiple failed attempts.
   Wait for a few minutes and try again.

6. Technical Issue
   If the issue continues, please contact our support team.
   Provide your email address and a screenshot of the error (if possible), and we will help you quickly.

If you are unable to find a product on our website, don’t worry. Here are a few quick ways to locate it:

1. Use the Search Bar

Type the product name or keywords into the search bar at the top of the website.
Example: “Amla Candy”, “Kids Worksheet”, “Organic Ghee”, etc.

2. Browse the Categories

Go to the Categories or Shop menu and explore the relevant section.
Sometimes products are moved to a new or more accurate category.

3. Check New Arrivals & Offers

Your product may have been shifted to:

• New Arrivals

• Best Sellers

• Offer Zone

4. Product Might Be Out of Stock

If a product is temporarily unavailable, it may not appear in the search. You can contact us and we’ll update you as soon as it is restocked.

5. Still Need Help?

We’re always here to assist you.
Just contact us on:

📩 Email: support@swadeshimall.in
📞 Phone/WhatsApp: +91 96877 80789

We will quickly help you locate the correct product or suggest the best alternative.

We accept all major payment methods to make your shopping experience smooth and convenient. You can pay using:

• UPI (Google Pay, PhonePe, Paytm, BHIM)

• Debit Cards & Credit Cards (Visa, MasterCard, RuPay)

• Net Banking (All major Indian banks)

• Wallets (Paytm Wallet, PhonePe Wallet, etc.)

• Cash on Delivery (COD) – Available on selected products

Your payment is always 100% secure, and all transactions are processed through trusted and encrypted gateways.

To disable auto-renewals, follow the steps below:

1. Log in to your account on our website.

2. Go to the “My Account” section.

3. Click on “Subscriptions” or “Billing” (whichever option is available).

4. Select the subscription you want to manage.

5. Click on “Disable Auto-Renewal” or “Cancel Auto-Renew”.

6. Confirm your action when prompted.

Once disabled, your subscription will continue until the current billing period ends, but it will not renew automatically.

If you face any issues, feel free to contact our customer support team. We’re here to help!

Yes, you can store more than one payment method.
This allows you to save multiple cards or payment options in your account so you can choose your preferred method at checkout. Your details are securely encrypted, and you can manage, add, or remove payment methods anytime from your My Account → Payment Methods section.

We offer multiple secure payment options to make your shopping experience easy and reliable. You can pay using:

• Credit Cards (Visa, MasterCard, RuPay)

• Debit Cards

• UPI (Google Pay, PhonePe, Paytm, BHIM)

• Net Banking

• Wallets (Paytm Wallet, PhonePe Wallet, Amazon Pay, etc.)

• Cash on Delivery (COD) – Available on selected products

• EMI Options – If enabled through the payment gateway

All payments are processed through trusted and secure payment gateways to ensure your information is protected.